| |
2006 National User Group Survey Results
(56 people surveyed) |
| |
| |
|
1. How satisfied are you with your customer
support experience including response
time and
resolution of your problem? |
|
Excellent |
Above
Average |
Average |
Improvement
Needed |
New User
|
Unanswered
|
Have not used |
|
17 |
15 |
11 |
8 |
2 |
2 |
1 |
|
| |
|
2. How effective is the DORIS software at meeting
your agency management needs? |
|
Very Effective |
Effective |
Somewhat Effective |
Improvement Needed |
New User |
Converting Now |
|
25 |
23 |
5 |
|
2 |
1 |
|
| |
|
3. How important are each of the following features
to your agency? |
| |
Very Important |
Important |
Somewhat Important |
Not Important |
N/A |
|
Download |
41 |
7 |
4 |
2 |
2 |
|
Diary |
48 |
7 |
1 |
|
|
|
ACORD |
44 |
12 |
|
|
|
|
Emailing |
33 |
19 |
4 |
|
|
|
Marketing |
28 |
21 |
7 |
|
|
|
Accounting |
32 |
4 |
10 |
9 |
1 |
|
Trans Station |
20 |
12 |
10 |
5 |
9 |
|
| |
| |
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|
4. Please rank the DORIS Staff at this event on the
following: |
| |
Excellent |
Above
Average |
Average |
Improvement Needed |
Unanswered |
|
Helpfulness |
46 |
7 |
1 |
|
2 |
|
Product Knowledge |
37 |
16 |
1 |
|
2 |
|
Professionalism & Courtesy |
37 |
5 |
1 |
|
3 |
|
| |
|
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|
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|
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7.
Would you attend a DORIS training webinar? |
| |
Yes |
No |
|
|
| |
54 |
2 |
|
|
|
| |
|
8.
Would you be interested in becoming a presenter at
future DORIS User Group
Meetings? |
| |
Yes |
No |
Maybe |
Blank |
|
| |
5 |
46 |
1 |
4 |
|
|
| |
|
9.
If yes, what class would you like to teach? |
| |
- |
Emailing / Attachments or Diaries |
| |
- |
Whatever you need |
| |
- |
Letter
and Form Templates, importing co forms, waivers |
| |
- |
Why
agency principals have to support their agency
management system and staff training |
| |
- |
Diary |
|
| |
|
10.
Overall, what did you find most valuable at this
years User Group Meeting? |
| |
variety of answers |
|
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|
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